TURNkey has a well-organized, experienced TEAM of certified
professionals, not just one guy who comes out when something breaks.
When a company engages TURNkey for IT services (often called Managed Services), we become an integral part of our customer’s businesses so they can focus on what they do best. 98% of our customers do not pay hourly for support. Our fixed pricing model (based on device count on network) allows the customer access to unlimited onsite and remote support.
When a support package is in place, it is our job to do as much as we can to be proactive. Our technicians work on servers before things break and often know about problems before our customers do. Monitoring agents are placed on critical machines to warn us when things are going wrong. Notifications of things like low disk space, used memory, offline status, disk error, missed backups, etc. are immediately sent to our technicians when they happen. The proactive approach is somewhat refreshing.
TURNkey has listened to the marketplace (used our own consultants to dig deep) and in response has developed an offering for every business need. We have put together a lineup of packages from basic to all-inclusive. Each package is designed to meet the customer where they would like to be supported. Every customer has the option to host email with Microsoft 365, utilize cloud offerings and purchase traditional Office licensing. The truth is that the M365 platform is perfectly suited for every small business in one way or another.
Monthly support contracts start as low as $795 and are based on the number of devices on your network. It is as simple as that.