Frequently Asked Questions

The TURNkey Answer Hub

At TURNkey, we know small business owners wear a lot of hats, and when it comes to technology, consulting, and marketing, the questions never stop. This page brings you clear, straightforward answers to the most common concerns we hear from business owners in Wheeling, the Chicago suburbs, and throughout Northern Illinois.

Whether you’re worried about IT emergencies, keeping your data secure, or finding ways to grow your brand, our team is here to guide you.

 

The smartest step is partnering with an IT provider who can anticipate problems before they happen. TURNkey helps Wheeling businesses  set up reliable backups, build strong cybersecurity defenses, and keep support on standby 24/7. With us by your side, you’ll be ready to handle any IT emergency with confidence.

From phishing scams to ransomware, threats are becoming more advanced every year. TURNkey provides proactive monitoring, employee training, and multi-layered security tailored for small businesses in the Chicago suburbs. We don’t just react to attacks, we prevent them from happening in the first place.

Downtime can cost thousands, especially if systems fail after hours. TURNkey’s 24/7 emergency IT support  ensures that whenever something goes wrong, our team is on call immediately. You’ll never face a tech crisis alone, day, night, or holiday.

With TURNkey’s expertise, businesses have bounced back from ransomware attacks  without long-term damage. We respond fast to isolate threats, restore clean backups, and get operations back online. Our proactive approach means recovery happens faster and with less disruption.

Because waiting until something breaks is the most expensive option. TURNkey’s proactive IT monitoring  detects issues early, prevents downtime, and saves you money. By letting us watch over your systems, you can focus on growing your business while we handle the tech.

Yes. TURNkey is proud to serve Wheeling  with managed IT, cybersecurity, and on-site support. Local businesses trust us to keep their technology reliable so they can stay focused on customers and growth.

Absolutely. TURNkey helps Chicago-area businesses  stay compliant with data security regulations and industry standards. From audits to ongoing monitoring, we make sure your business is always protected and audit-ready.

Yes. TURNkey offers on-site IT services across Northern Illinois, including Wheeling, Buffalo Grove, and Arlington Heights. Our technicians can come directly to your office whenever in-person support is needed.

TURNkey is more than just IT. We combine technology services with business consulting and marketing solutions, so you don’t need multiple vendors. With us, you get one trusted partner  who understands your entire business.

Yes. TURNkey helps small businesses scale smartly, with IT consulting that aligns technology to your growth goals. Whether it’s cloud solutions, hardware planning, or security strategy, we build solutions that fit your future.

Definitely. TURNkey offers  website design, social media management, and digital marketing strategies designed to put small businesses on the map. We make sure your brand stands out online while your technology stays secure.

Immediately. TURNkey’s emergency response team  is available around the clock to minimize downtime and protect your data. Our priority is restoring operations quickly so you can get back to business.

TURNkey works  with healthcare, retail, manufacturing, professional services, and many other industries across Northern Illinois. Our flexible approach ensures solutions fit the needs of your specific industry.

It’s simple. Reach out through our website or request a call back, and our team will walk you through your options. One call with TURNkey  is all it takes to set your business on the path to smoother IT, stronger marketing, and smarter growth.

TURNkey is more than just IT. We combine technology services with business consulting and marketing solutions, so you don’t need multiple vendors. With us, you get one trusted partner  who understands your entire business.

Choose a provider that combines proven experience, comprehensive services, and strong security. With TURNKey, you get proactive support tailored to your business goals, ensuring smooth operations and peace of mind.

Implementing a disaster recovery plan requires assessing your infrastructure, mapping potential risks, and establishing robust backup protocols. With TURNKey’s experience as a trusted disaster response company, we guide your business every step of the way, creating a customized, reliable plan that keeps your operations safe and running smoothly.

Investing in managed cybersecurity with a local provider like TURNKey  delivers cost savings, reduces downtime, enhances compliance, and ensures rapid response to threats, maximizing both IT security ROI and business resilience.

Small businesses can secure cloud data by following best practices such as enabling multi-factor authentication, using encryption, limiting access based on roles, and conducting periodic audits. Choosing an experienced service provider in Illinois like TURNKey  for cloud security solutions for small businesseshelps ensure your data stays compliant with state and federal regulations. With the right partner and security program in place, businesses can confidently protect their information and maintain customer trust.

Implementing a robust cybersecurity strategy starts with a thorough risk assessment to identify your unique vulnerabilities and prioritize the protection of your most critical assets. Deploying foundational security measures like firewalls, multi-factor authentication, and secure backup systems is essential. At TURNKey, we specialize in helping small businesses in Wheeling design and implement customized cybersecurity strategies that evolve with emerging threats. Our expert team provides employee training and continuous monitoring, ensuring your defenses remain strong and your business stays secure.

Protecting company data requires a multi-layered approach that includes advanced threat protection, regular employee training, secure backups, and strong access controls. Working with a provider like TURNKey ensures  your systems are protected and compliant with local regulations.

Disaster recovery is vital because disruptions are inevitable, whether caused by cyberattacks, power failures, or natural disasters. Without a plan, small businesses risk financial loss, compliance issues, and damage to reputation. With TURNKey’s disaster recovery planning for Chicago area SMBs, businesses can continue operations smoothly, even under unexpected challenges.

Ready to Protect and Grow Your Business?

Technology should never hold your business back. With TURNkey as your partner, you’ll have the IT support, consulting expertise, and marketing power you need to stay ahead of the curve.

Let’s talk today. Contact TURNkey and take the first step toward worry-free business growth.

In 1992, David Kolssak came home after college and worked in his father’s family business (Kolssak Funeral Home). He learned a lot in the first few months applying what he’d learned and what business was really like. David soon realized that a computer network was necessary for even a small going concern such as this. During the process of installing that network, Mr. Kolssak found a necessity that was not being fulfilled in the business world at that time. This entrepreneur wanted to fill this void and thus began the idea of TURNkey. It was not easy in the beginning trying to convince people to hire a 26 year old kid in 1996 with little experience. But somehow it happened one client at a time. Interestingly, some of those first customers are still with TURNkey today. Although Mr. Kolssak has grown older, his customers will tell you that he is honest, hardworking and clever. Slowly adding customers one by one and always having the notion to do unto others as you would do unto yourself, the company grew. Today, TURNkey has hundreds of small business customers and values every relationship just as the first day the business began.

David likes to cultivate relationships and is very demanding of himself and those who work for him. He is described by his friends as a “hard charger” who likes to work with people he likes and people who like him. David also enjoys working in an environment that is uncommon in the business world. Rather than cold cubes and florescent lighting, the offices are comfortable, “homey”, tasteful and many people use desks that raise up so they can stand.

Mr. Kolssak graduated from Purdue University’s Krannert School of Management with a BS in Management. Although much of the education he received doesn’t really apply to everyday life, the quantitative, analytic approach to business has helped his conceptual mind be more practical. David is a proud member of Sigma Chi Fraternity where he learned how to do all of those things mom told you not to. However, it is at this fraternity where he was introduced to the love of his life – Melissa. David likes to say that he got married first and dated Melissa for 10 years until having children. Mr. Kolssak is blessed with his two sons, David II and Chase. His boys also understand the importance of doing your very best while working hard and always being respectful of others.

People who work at TURNkey are treated as part of Mr. Kolssak’s family as there are regular team building activities to foster the growth, compassion and prosperity of the company. His door is always open.

Mr. Kolssak is continually humbled by the great ideas and direction that the people who make up TURNkey. The company has plans to continue growing by introducing other service offerings for the small business market. Mr. Kolssak also continues to find people that are dynamic and on “top of their game(s)”.

The most important thing is to do what you love and love what you do.

Mr. Kolssak does just that.

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